1. Policy Overview

We want customers to purchase with confidence. If your order arrives with a confirmed issue, wrong item, missing part, or delivery-related damage, NitroRC will review the case and provide suitable assistance according to this policy.

Because gas-powered RC cars are hobby-grade mechanical products, return and exchange requests must be reviewed based on product condition, usage status, evidence provided, and the reason for the request.

2. Return or Exchange May Apply If

3. Returns May Not Apply If

Returns or exchanges may be rejected if the product condition shows customer use, damage, modification, or improper handling.

• The product has been used, started, driven, crashed, modified, repaired, or disassembled.
• Damage is caused by incorrect fuel, improper starting, wrong tuning, or overheating.
• Damage is caused by collision, jumping, racing, water exposure, mud, sand, or poor maintenance.
• Packaging, accessories, manuals, parts, or proof of purchase are missing.
• The issue is caused by normal wear and tear.
• The return request is submitted too late or without clear evidence.

4. Inspection After Delivery

Customers should inspect the package and product as soon as possible after delivery. If the outer package appears damaged, take clear photos or videos before opening it.

• Check the outer carton and packaging condition.
• Check the product body, wheels, suspension, engine area, and accessories.
• Confirm all major parts are included.
• Contact NitroRC before using the product if any issue is found.

5. How to Request a Return or Exchange

To request support, please contact NitroRC with complete information. Clear evidence helps us review your case faster.

• Order number
• Product name and model
• Reason for return or exchange
• Clear photos or videos showing the issue
• Photos of the package if delivery damage is involved
• Your name, phone number, and email address

6. Review and Resolution

After receiving your request, NitroRC will review the information provided. We may ask for additional photos, videos, or product details before confirming the next step.

Depending on the case, possible solutions may include troubleshooting guidance, replacement part support, exchange arrangement, or another reasonable resolution.