Logistics & Shipping
NitroRC ships RC cars, parts, and accessories within Malaysia with careful packaging, practical delivery handling, and customer support for shipping-related questions.
1. Shipping Overview
NitroRC arranges shipping for gas-powered RC cars, off-road models, spare parts, and accessories. Since many RC products are large, mechanical, or fragile, packaging and delivery may require additional care compared with ordinary small parcels.
Delivery time, courier choice, and shipping cost may vary depending on product size, package weight, destination, courier availability, and logistics conditions.
2. Shipping Area
We currently support delivery within Malaysia where courier service is available. Delivery availability may vary for remote areas, industrial areas, islands, or locations with limited courier coverage.
3. Shipping Process
Order Confirmed
After payment confirmation, your order will be reviewed and prepared for packing.
Product Packing
Products are packed according to size, weight, and fragility. Large RC cars may require stronger packaging.
Courier Dispatch
Once shipped, tracking information may be provided where available, depending on courier service.
4. Order Processing Time
Orders are usually processed after payment confirmation. Processing time may vary depending on product availability, order volume, product size, public holidays, and courier pickup schedule.
Some large RC cars may require extra time for checking, packaging, and shipping arrangement.
5. Estimated Delivery Time
Delivery time is only an estimate and may be affected by courier schedule, customer location, weather, public holidays, traffic, delivery backlog, or logistics delay.
NitroRC will assist where possible if there is a shipping issue, but final delivery timing depends on the courier and local delivery conditions.
6. Large Item Delivery
1/5 scale gas RC cars are large and heavy. These products may require larger cartons, reinforced packaging, special handling, or additional shipping time.
Large RC cars may have higher shipping fees and longer handling time because they require safer packaging and careful transportation.
7. Tracking Information
If tracking is available, NitroRC may provide the tracking number or courier details after shipment. Tracking updates may take some time to appear in the courier system.
If tracking does not update immediately, please allow time for courier scanning and system processing.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information. NitroRC is not responsible for failed delivery, delay, additional charges, or lost packages caused by incorrect or incomplete address details.
- Please provide full name, phone number, and complete address.
- Make sure the delivery address is accessible by courier.
- Respond to courier calls or delivery messages when necessary.
- Additional fees may apply if redelivery is required.
9. Shipping Damage
If your package arrives damaged, please take clear photos or videos of the outer packaging before opening. If the product inside is damaged, take additional photos or videos and contact NitroRC as soon as possible.
Clear evidence helps us communicate with the courier and review the case properly.
10. Contact for Shipping Help
For shipping questions, tracking support, delivery issues, or large-item shipping information, please contact NitroRC.
Phone: +60331763933
Email: NitroRC@gmail.com