1. Who We Are

NitroRC Malaysia is an online store focused on high-performance gas-powered RC cars, off-road racing models, spare parts support, and reliable customer service for RC hobbyists across Malaysia.

We are committed to handling customer information responsibly and using it only for legitimate business purposes, including order processing, delivery, support, service improvement, and website security.

2. Information We Collect

When you browse our website, place an order, contact us, or request support, we may collect information necessary to complete your purchase and provide service.

3. How We Use Your Information

We use customer information to provide a smooth, safe, and reliable shopping experience.

• To process, confirm, and manage your order.
• To arrange delivery and provide shipping updates.
• To provide customer support and after-sales assistance.
• To help identify compatible RC parts or maintenance solutions.
• To contact you about your order, payment, delivery, or support request.
• To improve our website, product pages, and customer experience.
• To prevent fraud, unauthorized transactions, abuse, or security risks.
• To comply with business, accounting, tax, and legal obligations.

4. Payment Information

NitroRC may use third-party payment service providers to process online payments securely. We do not store your full credit card number, full card security code, or sensitive payment authentication details on our own website servers.

We may receive limited payment-related information, such as payment status, transaction reference, order amount, and confirmation details.

5. Shipping and Delivery Partners

To deliver your order, we may share necessary delivery information with courier companies or logistics partners. This may include your name, phone number, shipping address, order reference, and package details.

This information is shared only when required to complete delivery, provide tracking updates, handle shipping issues, or resolve delivery-related claims.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze visitor behavior, and support advertising or marketing measurement.

Cookies may help us:

• Keep items in your shopping cart.
• Remember basic website preferences.
• Understand which pages customers visit most often.
• Improve product pages and website navigation.
• Measure advertising performance and website traffic.

You may disable cookies through your browser settings. However, some website functions, such as cart behavior or checkout features, may not work properly without cookies.

7. Marketing Communications

If you choose to subscribe, contact us, or place an order, we may send you important updates related to your purchase, support request, or store services.

Promotional messages, if used, may include product updates, new arrivals, special offers, or RC maintenance information. You may request to stop receiving promotional communications at any time.

8. How We Protect Your Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

• We limit access to customer information where appropriate.
• We use trusted platforms and service providers for store operations.
• We avoid collecting unnecessary personal information.
• We monitor website performance and security where possible.
• We encourage customers to keep account passwords safe and private.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

9. Information Sharing

NitroRC may share limited customer information only when necessary for store operation, legal compliance, fraud prevention, or customer service.

We may share information with:

• Payment service providers for payment processing.
• Courier and logistics companies for delivery.
• Website hosting, technical, or security service providers.
• Customer service tools used to respond to support requests.
• Legal or regulatory authorities if required by applicable rules.

10. Data Retention

We keep customer information only for as long as reasonably necessary to complete orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet accounting or legal requirements.

Order records and support messages may be kept for a reasonable period to help us handle after-sales service, warranty review, product questions, or delivery issues.

11. Your Privacy Rights

You may contact NitroRC to request access, correction, or deletion of certain personal information where applicable and reasonable.

• Check what personal information we hold about you.
• Correct inaccurate or outdated personal details.
• Request deletion of certain information where possible.
• Stop receiving promotional communications.
• Ask questions about how your information is used.

Some information may need to be retained for order records, legal compliance, fraud prevention, dispute handling, or accounting purposes.

12. Children’s Privacy

NitroRC products are hobby-grade RC performance products and are not intended for young children to purchase independently.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, please contact us so we can review the situation.

13. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or product-related resources.

NitroRC is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

NitroRC may update this Privacy Policy from time to time to reflect changes in our business, website functions, payment methods, delivery process, or customer support practices.

The latest version will be posted on this page with an updated date. Continued use of our website after changes are published means you accept the updated Privacy Policy.